Assess your claim and if appropriate, pursue a claim for the recovery of your losses.
Deal with all areas of your claim, including all correspondence and negotiations where required with relevant companies and/or institutions. It may be necessary for us to obtain further signed documentation to make this possible.
If needed, we will pursue your claim with the Financial Ombudsman Service / Financial Services Compensation Scheme (or any other regulatory body) at no additional cost to you.
Inform you of any/all offers of settlement we receive, evaluate them and inform you in writing and will advise you accordingly to accept or reject the offer however it is your ultimate decision to accept or reject an offer.
Always act in your best interests when pursuing your claim and aim to achieve the best results realistically obtainable for you.
We must inform you that if your claim is successful, any current Payment Protection Insurance policy will be cancelled.
Guarantee to win a claim we accept and pursue.
Give/offer you financial advice.
Pursue a claim that in our opinion has no realistic chance of success. We reserve the right to cancel our agreement if we form this opinion.
Provide all relevant information we may request without delay, to enable us to pursue your claim efficiently.
Provide us with clear instructions.
Fully co-operate with us.
Not to mislead us or ask us to act in an improper or unreasonable way.
To provide us with the exclusive authority to make your claim for the duration of the contract, you still retain the right to cancel as detailed in Clause 5.
If a compensation payment is made directly to you, you must pay our invoice within 28 days from receipt of the funds.
In the event that your compensation redress reduces an existing debt or is off-set in full against an existing debt your fee's will still remain payable to us. You should contact us immediately to notify us of any payment issues in relation to section 3.7.
If we do not succeed in obtaining compensation, you pay us nothing.
Our charges are 25% plus VAT. VAT will be charged at the rate applicable when your case is settled.
|Example A:||Example B:||Example C:|
|All compensation is "cash in hand"||Compensation includes "cash in hand" award with loan and future installment reduction||Compensation is used to offset arrears consumer has on credit card or loan|
In the event that payment is made directly to you, should you fail to pay our invoice, we will take the necessary steps to recover all fees due to us under the terms of this agreement. In addition Premium Claims Limited will seek to recover all costs and expenses including but not limited to court fees, interest and administration fees that it incurs from you.
Non payment of invoice
Without exception, all invoices must be paid in full within 28 days of issue irrespective if your account is in arrears. The costs of any telephone calls and invoice reminders may be added to the outstanding debt. The costs below are indicative values only:
£10.00 + VAT second and subsequent written reminders
£3.50 + VAT second and subsequent telephone reminder
£50.00 + VAT Solicitors Letter Before Action (LBA)
The costs of any County Court action (£25 - £100) will be added to the outstanding debt together with statutory interest, pursuant to Section 69 of County Court Act 1984 until the debt is paid in full.
We can cancel this agreement at any time. There will be no fee payable if we tell you your claim is unlikely to succeed and you have fulfilled your obligation (as laid out in section 3 of this agreement).
There will be no fee payable if you cancel within 14 days of this agreement being signed.
If this agreement is cancelled (by either party) when an offer of compensation has been made, we will enforce our charges of 25% + VAT of the sum offered.
If you cancel this Agreement prior to any offer or settlement being made, we reserve the right to charge you reasonable costs for the administration of your claim, up to the point at which you informed us you would like to cancel.
Cancellation of this Agreement must be in writing by either party. You will be advised of this when you contact us by any other means.
We will hold, control and process your personal information in accordance with the Data Protection Act 1998. By providing your personal information to us, you explicitly authorise us to process the information for the purposes set out in this paragraph. You can, at any time, request a copy of all information we hold relating to you by writing to us (a written Data Subject Access Request in accordance with the Data Protection Act). You will be charged an administration charge of £10.00 for this. We will use the personal information you provide to assess your claim and carry out our duties in accordance with this Agreement. We may share your personal information with other companies if necessary during the process of your claim for compensation, or any financial matters we believe may be of assistance to you. If you provide information to us about another party, you confirm that such party authorised you to do so and consents to our processing that personal information. Premium Claims Limited ICO number is Z1963438.
Complaints may be made in writing, via e mail or by telephone in respect of any claims management service that we have provided and that is regulated under The Compensation Act 2006.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
Claims Management Regulator
57-60 High St
Burton on Trent
Tel: 0845 4506858
The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, they cannot determine a complaint or award compensation.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website, except for content specifically and expressly made available for redistribution (such as a newsletter).
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
We are subject to The Information Commissioner's Office guidelines set up to uphold information rights in the public interest which is supervised by the ICO as a government body, details can be found at http://www.ico.gov.uk/for_the_public.aspx Our ICO Registration number is Z1963438. This can located on the ICO web site.
Premium Claims is Regulated by the Claims Management Regulator in respect of regulated claims management activities. (Licence Number: CRM21513) Its registration is recorded on the website http://justice.gov.uk/claims-regulation.
The full name of our company is Premium Claims Limited
We are registered in England & Wales under registration number 06982375
Our registered address is: Premium Claims Limited, Maple House, High Street, Potters Bar, Hertfordshire, EN6 5BS
You can contact us by email to firstname.lastname@example.org