Case Studies


Mr and Mrs Cowell from Peterborough
Successfully Reclaimed £19,550!!!

"We were initially quite apprehensive about applying to reclaim mis-sold payment protection insurance for a substantial loan which was taken out after our retirement. We come from a generation where the institutions are always in the right but we were told by friends that they thought we had a case. We carefully researched a number of claims companies but were put off by many that asked us for payment up front for their services.

Thankfully we found Premium Claims!

Right from our first enquiry we were really impressed by their straightforward, no nonsense approach to helping us reclaiming the money that was rightfully ours. The wealth of knowledge that they freely shared right from that first telephone call enabled us to make an informed decision.

From the off, their claims advisor was helpful and informative, taking the time to explain, to both of us, in simple terms but with full detail, what our position was and how they could help us. The lady we spoke with, Lynn, had excellent knowledge and answered all of our questions, no matter how silly they may have sounded! This was really reassuring compared to other companies we had spoken to. The no win no fee aspect of the service was explained fully and we were put under no pressure at all to make a decision on the spot.

We are both "advancing in years" but Lynn took the extra time to make sure that each of us understood the process of claiming - she didn't mind repeating information to us which was really helpful. Lynn even offered to arrange a home visit from a claims associate should we need it, explaining that they would help us filling in the forms if we felt it appropriate.

After deciding to work with Premium Claims, we received a claim pack through the post a couple of days later. This was easy to understand and asked for relevant information only. The great thing about it was how easy it was to understand. There was no baffling questions or reams of information to read. The handy step by step guide was written in plain English rather than legal speak and there was even a prepaid envelope included in the pack which meant that we didn't even have to pay for a stamp.

It was refreshing to be kept informed of what was happening every step of the way from the moment premium Claims received the information pack back from us. From completed the form (which was very straight forward) to the moment we received our final settlement just under eight weeks later, we couldn't have asked for more information or support.

This whole experience has been simple and stress free and we cannot fault the professionalism and courtesy with which we have been treated. We would not hesitate to recommend Premium Claims to any of our friends, family or acquaintances."

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